DSL . . . or lack thereof

Well, as you know, nothing that I want ever happens the way it is supposed to. My month long 360 ordeal, capped off by a two-week fight with FedEx. My on-going 6 month feud with Comcast to get HD cable in the apartment. And now, my saga of getting something as simple as DSL at the house. My modem came through UPS on Tuesday. Sweet. Opened it up, followed the instructions. Bam, the DSL light on the modem of course doesn't stop blinking, meaning, it is not working. I contact BellSouth tech support, who are very nice and helpful - even though for some reason the girl kept insisting on calling me "ma'am" and I was too frustrated at that point to even correct her - and I was on the phone with them for about 1 hour, giving them information, being put on hold, confirming account info, hold, having them run line-tests, hold, disconnecting my sub-woofer and carrying it across the apartment, hold, disconnecting the modem for 30 seconds about 14 times, hold, blah-blah, hold; all to no avail and all the while being called ma'am after every sentence. So, a technician is scheduled to come to the apartment on Thursday between 5pm and 9pm.